1. Shipping Service Details

• Delivery Timeframe
  • For orders in core markets such as the United States, Canada, and the EU, we offer a unified delivery service within 5-12 business days. If you require expedited delivery, please contact our customer service for consultation, as additional fees will apply for expedited services.
  • All orders come with a logistics tracking number, allowing you to check the real-time status of your package in the order details page at any time.
• Shipping Fee Policy
  • Free shipping is available for all orders with no minimum order value requirement. There are no additional logistics fees at checkout, truly achieving zero shipping cost for your purchases.
• Order Processing
  • After payment confirmation, we will complete order sorting and shipping within 48 hours. Orders are processed normally on weekends and public holidays, so your delivery will not be delayed.

2. 30-Day Risk-Free Return & Exchange Guarantee

• Within 30 days of receiving your item, you may apply for a return or exchange if the product is unused, in its original packaging, and with all accessories intact.
• To initiate a return or exchange, simply inform our customer service team of your order number and the reason for the request via [customer service email/online customer service/contact phone number], and we will provide you with return guidelines. The shipping costs for returns and exchanges are shared equally between the buyer and seller: you will cover the cost of shipping the item back to us, while we will bear the cost of delivering the returned item to our warehouse. For international orders, the cost sharing will be calculated in accordance with corresponding logistics standards.
• Once the returned item has been inspected and confirmed to meet the requirements, we will process the refund within 3-5 business days, and the refund will be credited back to your original payment account.

3. 1-Year Official Quality Warranty

• All Evolado charging adapters come with a 1-year official manufacturer’s warranty from the date of purchase.
• During the warranty period, if the product malfunctions due to material or workmanship defects (excluding damage caused by improper use, accidental drops, or unauthorized disassembly), we will provide free repair or replacement services.
• To claim the warranty, you only need to provide your order number and photos/videos of the defective product, and our technical team will complete the verification and resolve the issue for you within 24 hours.

4. Lifetime Free Technical Support

• We provide lifetime free technical support for all Evolado products to ensure you receive professional guidance throughout the entire usage cycle.
• Whether you have questions about product installation, vehicle model compatibility, daily maintenance, or any other related issues, you can contact our 24/7 professional team via online customer service, dedicated technical email, or customer service hotline. We will respond within 12 hours and provide you with step-by-step solutions or one-on-one guidance.

5. Contact Us